Sunbet Withdrawal Issues: Rejected, Pending, and FICA Problems Solved (October 2025)

By David Botha

Yesterday

Nothing is more frustrating than seeing your withdrawal request get rejected or stuck in ‘pending’ for days. Usually, the problem isn’t a technical glitch but a simple issue with account verification or withdrawal rules. This guide will help you solve the most common Sunbet withdrawal problems.

The FICA Problem: Why Sunbet Blocks Withdrawals

First things first: FICA is the law. It stands for the Financial Intelligence Centre Act, a South African law to prevent financial crime. Sunbet is legally required to verify your identity before they can pay you. It’s not them being difficult; it’s a legal obligation. You cannot withdraw past a certain limit without being FICA-verified.

How to Upload Your FICA Documents Correctly

Log in, go to ‘My Account’, then ‘My Profile’.
Click on ‘FICA Documentation’.
Upload Your ID: Use a clear copy of your SA ID, Passport, or Driver’s Licence. Make sure all four corners are visible and there is no glare.
Upload Proof of Address: Use a utility bill, bank statement, or phone account that is not older than 3 months. It must show your name and residential address.
Submit and wait for verification.

Top 3 Reasons Your Withdrawal Was Rejected

If your FICA is complete but your withdrawal still fails, it’s likely one of these issues:

FICA Not Approved Yet: You uploaded your documents, but they haven’t been processed. This can take up to 48 business hours.
Incorrect Banking Details: You are trying to withdraw to a bank account that is not in your name, or you made a typo in the account number. You can only withdraw to your own personal bank account.
Withdrawal Limit Exceeded: You tried to withdraw more than the R3,000 daily limit for a Cash Send method, or you requested a very large EFT that triggered a manual security review.

Update Log
16.10.2025 — Added OTP instructions for mobile users.
01.09.2025 — Confirmed Instant Money may delay up to 8 hours at Standard Bank.

Frequently Asked Questions

How long does FICA verification take at Sunbet?+

Sunbet states it can take up to 48 business hours. Remember, "business hours" means Monday to Friday. If you submit your documents on a Friday evening, don't expect them to be reviewed before Tuesday.

My withdrawal was successful, but the money is not in my account. What now?+

First, wait for the full processing time (e.g., 24 hours for weekday EFT). If the money still isn't there, check your bank statement. If there's still nothing, contact Sunbet support with the transaction ID from your withdrawal history.

Can I reverse a pending withdrawal?+

Yes, in most cases. If your withdrawal status is still 'Pending', you can cancel it. Go to the ‘Pending & Successful Withdrawals’ section in your account. You should see a 'Reverse' button next to the pending transaction. Clicking this will instantly return the funds to your Sunbet balance.

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