Can’t Withdraw Your Sunbet Bonus? Here’s Why and How to Fix It (October 2025)

By David Botha

Today

Won R1,932 from a R100 bonus, but your “Available to Withdraw” balance is still R0? You are not alone. This is one of the most common and frustrating issues for players. Let’s break down exactly how Sunbet bonuses work and what you need to do to cash out your winnings.

The Key Rule: Bonus Balance vs. Withdrawable Balance

Think of it like this: Sunbet gives you “play money” (your bonus). Before you can turn it into real, withdrawable cash, you have to prove you’re a genuine player by betting it a certain number of times. This process is called “meeting the wagering requirements.”

Your winnings from a bonus first go into the ‘Bonus Balance’. You cannot withdraw this money directly. You must first meet the wagering requirements (e.g., bet the bonus amount 3 times on sports with odds of 1.5 or higher). Only after you’ve done this, the money moves to your main ‘Available to Withdraw’ balance.

How to Check Your Sunbet Bonus Wagering Progress

Don’t guess! Sunbet shows you your progress.

1. Log in to your account.
2. Go to ‘My Account’.
3. Look for a section named ‘Bonuses’ or ‘Active Promotions’.
4. Click on your active bonus. You should see the terms and often a progress bar showing how much you have left to wager.

If You Still Can’t Withdraw

• Re‑check bonus conditions.
• Contact Sunbet support (be ready for 48‑72 h response).
• Or just treat the bonus as fun money – not cash in the bag.

Update Log
10.10.2025 — Wager multiplier reduced from ×3 to ×2.5 for new players.

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